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Do you have any questions?

FREQUENTLY ASKED QUESTIONS

How can I contact you?

Email : info@promise-designs.com

Telephone : (+34) 629 13 82 59. We are open MON-FRI 09.00-17.00

You can also message us on Facebook: https://www.facebook.com/pages/Promise-Designs/226698830787757?ref=hl

Do you offer express delivery?

Express delivery is available. This option will ensure your item will be dispatched the next working day from when you complete your order. Please select the option when you check out.

How long will it take for my order?

Due to all our products being handmade and/or personalised it can take between 2-5 working days until we dispatch your item. 

Delivery times: 
Spain: 24-48 hours from dispatch.
Europe: 48-72 hours from dispatch.
Rest of the world: 48-72 hours from dispatch.

How will I know if you have received my order?

You will receive a confirmation email of your purchase when we receive your order.

How will I know when my order has been dispatched?

You will receive a delivery confirmation email when your order has been dispatched. It will include your tracking number with DHL.

Can I get an invoice for my purchase?

Yes, all our packages come with an invoice.

I live outside of Spain but want to speak with you on the telephone. However I do not want to pay the call cost.

For all our customers outside of Spain. If you wish to speak with us on the phone, please email us your telephone number and a time to call. We will call you back, free of charge.

Can I track my package?

Yes. We will send you a delivery confirmtion email with your tracking number for all order made. You can track your item on DHL.com

Do the prices include V.A.T (I.V.A)?

Yes, no extra charges are added to your purchase.